Outstanding Products; Outstanding Service!
Review By FussyHomeowner
Twenty years ago we had Milgard windows installed in our home - twenty in all. They have withstood the test of time. A few developed vapor between the two panes of glass. I called Milgard. After 20 years, I was expecting a runaround. I sent Milgard an email describing the problem. I received a call the next day, but was unable to respond to it due to a business trip. The Salt Lake City office called consistently to arrange a service call. Needless to say, I was astounded. The extraordinarily courteous and polite service person arrived at my home as promised, and on time. He inspected the windows and measured the defective ones. He promised to return in two weeks and replace the windows. Another surprise; two weeks later an installation technician arrived on time, and replaced the defective windows. While doing the work he pointed out that his colleague had overlooked one of the windows; one could hardly see the vapor. He returned two weeks later to replace that window. There are few companies in America, that will enthusiastically service their products, under warrantee, after two decades of service. I will never use any window or door products in the future other than Milgard. Competitors products may be less expensive, but wait until there is a problem. You will quickly wish you had invested a few more dollars in Milgard's product. Milgard's products and service, are , in my very strong opinion, the standard by which all other window companies should be judged.Well done Milgard for coming through on your warrantee after two decades, without hesitation. When Milgard says \lifetime warrantee,\" they mean it! That's why I will be a \"lifetime\" supporter of Milgard. " Santa Barbara, CA (Santa Barbara County)