I specified 14 Milgard windows to be installed in my house 6 years ago and bought them from 1st Windows because I had great Milgard experience at my previous house. A month ago one window had condensation so I called Milgard on the lifetime warranty. In a few weeks a smiling service tech showed up with a new window and replaced it, no charge! Seattle, WA (King County)
Your technician was very professional and courteous, we love the doors with the blinds between the glass and recommended to our friends. Orondo, WA (Douglas County)
I had three big windows lose the seal between the two panes after 10 years. Put in a request for service on the web site. A couple of question over email and the job was scheduled. It was a long lead time but I guess they had to manufacture and ship, so not too bad. Service techs came out and about 40 minutes later everything was done. They look great again. Gardnerville, NV (Douglas County)
I was very impressed with the expertise and helpful attitude of the service technician that came to our house today for some repairs on our recent Milgard Ultra windows and doors purchase. He did good work on the needed repairs, and answered all my questions.However, I was less impressed with the customer service personnel who set up the appointment. They were not very responsive or helpful, and the date of the appointment was scheduled for a long time out. Denver, CO (Denver County)
A little time lapse to hire a new service rep but good service
Review By lincolnzephyr
It took a little longer than anticipated as they had to hire a new service rep. Once they had him hired and trained he took care of the window on the first call. I like Milgard windows and recommend them. Hermosa Beach, CA (Los Angeles County)
Milgard tech was great. Fixed the problem quickly. The only complaint was when I first emailed about the problem I didn't receive a phone call. Instead the service rep and I emailed back and forth for over a week. Would have been better and faster had someone picked up the phone and called. Beaumont, CA (Riverside County)