The service was excellent, except for the field tech.
Review By Nick9240
In Home service rep was put out because I called for replacement of failed units even though the window didn;t have crystals present. Problem was moisture between the glass and he tried to tell me all glass will have this problem. Well my other windows don't have that problem. They shouldn't if they are a sealed unit, right? Anyway Milgard replaced them and I am all good. Hood, CA (Sacramento County)
It took four times to get the order right, but when the correct replacement windows were finally ready to install the service tech was wonderful and the overall service was courteous and professional. Our replacement windows look great. Napa, CA (Napa County)
I shattered a door this summer, tech came out and realized he had the wrong type of glass. He said he would come back again in a couple of weeks with correct replacement. Unfortunately, I am a seasonal resident and had to leave before his return. We made arrangements , I left for the summer and completely forgot about my window! He returned as promised and replaced the glass! According to the tech i had glass breakage on the Ultra doors which is not offered now. so I feel lucky! South Lake Tahoe, CA (El Dorado County)
Great, except I never got a call within 48 hours from the time I sent in my request, only an email saying when my appointment is for my service call. Otherwise very happy with the resolution of my request. Belfair, WA (Mason County)
He put all the windows in an explained the change in the windows. He explained the threshold for our french doors were not covered under the warranty and gave me some suggestions. Pahrump, NV (Nye County)
We have owned our home for 7 years and were pleasantly surprised when we found out that we had a lifetime warranty on our Milgard windows. We called and Alison took great care of us. When the service folks came out they were very professional and friendly. They were very knowledgeable and fixed another window that we didn't realize was broken. We were very pleased with our overall experience. North Bend, OR (Coos County)
Johnny and his crew person were very professional! We appreciated the fact they were respectful of our house by putting on foot booties on their shoes. The small touch demonstrates their level of professionalism. Olympia, WA (Thurston County)
The technician spent the time needed to resolve the problem. It took longer than I thought but he stayed until he was satisfied that the problem was corrected. He also explained what he did. Redmond, WA (King County)