Milgard's lifetime glass warranty is terrific. One of our large, tall Trinsic picture windows failed (after 7 years of direct southern exposure), and Milgard definitely stood behind its promise. The only downside is we had to wait a couple of months for the replacement glass and installation team to both be available in our neck of the woods, but once they were here the new glass was swapped out for the failed glass very competently and efficiently, so no complaints. All of our windows are made by Milgard. This is not the first glass that needed replacement - two or three others were replaced fairly quickly by our local dealer. Unfortunately their installer retired and was not replaced, so this is the first time we have dealt with Milgard directly for glass replacement. Considering the alternative the sliightly longer delay in completing the work is acceptable. It's definitely nice to have clear glass to look through again. We're very happy with the work and would recommend! Graham, WA (Pierce County)
What a refreshing experience! Even though it was a bit long to wait for the initial response and eventual replacement, I was very impressed with Milgard's service - and the fact they stand behind their products - no questions asked (other than the dimensions and description). Thanks, Milgard! I'm quite pleased to own your product! San Jose, CA (Santa Clara County)
The milgard service dept kept appointments as promised, sent reminder cards, emails and phoned to coordinate & confirm the install appointment.The installers were prompt, polite and experienced.The total experience was positive. Jamestown, CO (Boulder County)
We had failed windows at a home in Snohomish. We submitted the online warranty form, the service Milgard rep came out on their own, identified the windows needing repair, an appointment was set for two weeks later, and all the identified windows were replaced at no cost. We build spec homes and flip houses. Can you buy cheaper windows? Yes. Can you buy better windows and receive better service? No. Will never buy anything but Milgard windows. Snohomish, WA (Snohomish County)
The Milgard guarantee is real! The service techs showed up on time (a little early) and completed the window replacement with in minutes. And no mess to clean up. I highly recommend using Milgard and their Style Line windows in the future. Sammamish, WA (King County)
I was extremely satisfied with the in house call's professionalism, promptness and ability to resolve the issue. I was also very satisfied with the Milgard rep I exchanged emails with before the work was done. Portland, OR (Clackamas County)
They took care of the problems happily and willingly!
Review By najaja
The representative was very helpful in answering questions when he came to evaluate the door problems. When he returned to correct the problems, he was again helpful and efficient. It was a very positive experience for me and I appreciate very much that Milgard windows happily took care of problems willingly. Ridgefield, WA (Clark County)
Just amazed at how great the warranty service is. These were fifteen year old Milgard Ultra doors & windows and I didn't even have to sign for anything. Both windows replaced in just over half an hour. Thanks for the great job Miami, AZ (Gila County)