It did take a 3 weeks from initial request till the serviceman could make it although it was only 2 failed insulated units and no emergency. The warranty replacement units were perfectly sized and were installed on a day with many rain showers in a very professional manner on a nasty weather day. The windows are Ultra series picture windows and we're 16 years old. Bell Gardens, CA (Los Angeles County)
The service team showed up on time, got right to work, did a very professional job, cleaned up their mess and were gone in about 45 minutes.I am a builder and always recommend Milgard windows especially the Trinsic series because of their great warranty and serviceThank you for the awesome service.Chris F Damascus, OR (Clackamas County)
One of the smoothest transactions I've had with a vendor ever. The service rep was friendly and efficient and we quickly agreed on a service date at my home. Two days in advance, I received an email with a two hour window AND the service tech's name and photo so I knew exactly who to expect. The service rep, Steve Fornof, arrived on time and quickly dealt with the problem window. He wore booties to protect my floor and cleaned up thoroughly. Even the new window was clean when he left. Woodburn, OR (Marion County)
Very pleased with Milgard and definitely must recommend
Review By Azgoldfish
As with anything, you have to put forth the effort when there is a warrantee issue. I couldn't ask for any more from the Milgard employees who handled my request. My window was replaced within a reasonable timeframe and I was communicated with professionally by all involved. Phoenix, AZ (Maricopa County)
Most responsive and professional service we have ever received on warranty claim. The person taking the initial phone call was exceptional knowledgeable and walked by wife thru the process of locating identification numbers and uploading pictures. The installation tech was on-time and replaced the required windows within an hour. Highly recommended!!! New Castle, CO (Garfield County)
On time arrival, quality work, done within an hour!
Review By DS14
Don from Milgard did a great job with this morning's repair. We were given a time frame of 8-10 am for the repair. Don was here by 8:10 and was finished by 9:00. He was very friendly and professional and did quality work. Thank you! Cougar, WA (Skamania County)
I could not be happier with Milgard's r great service. The person I talked to on the phone was efficient. The email confirmation was clear and timely. And the service person who made the repairs was amazingly efficient, friendly, and knowledgeable. And he cleaned up perfectly. I would love to recommend Milgard to anyone. - John Ferguson Manzanita, OR (Tillamook County)
The Tech was polite, on-time and efficient. He had the window (to be repaired) out before I could even say \Window\"! Thanks! Good Job :) " Fremont, CA (Alameda County)