I'm impressed with 1stwinodws customer service from beginning to end! When I called and made an appointment I felt cared for and was able to easily set up an appointment. 1stwindows filled out the form for my Milgard service. I was called three days in advance to let me know the window of time they would be there and then I was called in 30 minutes before the Milgard window technicians arrived. They were courteous and kind and efficiently replaced the two windows that needed attention. They thanked me for my time and we're on their way within 15 minutes. I'd recommend this to anyone with Milgard windows and glad 1swindows recommended them. I'd recommend them and have confidence that I could call on them if necessary in the future. Thank you Milgard!P.S. they even went above and beyond andanswered an unrelated question about my siding issue. Tangent, OR (Linn County)
Tech was on time and replaced 4 foot slider glass quickly.
Review By Bugs68
Great service "Milgard Ultra Window" and competent technician. Also repaired a broken Spring on another vertical sliding single hung window that was not on the initial service request. Denver, CO (Denver County)
One of our Milgard windows had lost its seal. I called the installing company and they gave me the Milgard number. I expected a bit of a hastle and was very pleasantly surprised in calling Milgard and finding out that my problem was covered and a installer would contact me with a new window including installation. I was called with the approximate time of installation (I believe a 2 hour window) and called again to remind me of the appointment. I was again called by the installer when he was close to arriving. Bobby (the installer) introduced himself and promptly and efficiently solved the problem. He was personable and very professional. He installed the new window in an amazingly short time and was off to his next appointment. I am so glad we purchased Milgard windows!!! Everson, WA (Whatcom County)
Milgard windows showed up on time. They came and fixed 4 stuck windows quickly! They were stuck for many years! So happy! Thanks! Seattle, WA (King County)
From beginning to end the employees with 1stWindows and Milgard were 100% professional. The Milgard technicians were on time and took their time to make sure my Tuscany awning window was in tip top working shape before they left. Thanks Phoenix, AZ (Maricopa County)
Contacting Milgard Windows & Doors to have a tech come to fix my windows was really easy and the tech was courteous and quick. Sacramento, CA (Sacramento County)
When I called initially I expected to have to argue my case (streaks inside the glass) but was pleasantly surprised that there were no questions asked. The glass was covered under the Milgard Ultra Warranty! Overall response was excellent. You have a great team! Seattle, WA (King County)
Warranty covered new windows done several years ago in Oregon.. Had to replace a bathroom window which was done as soon as possible because of \moisture\" leak. Without question or comment, this was done to our satisfaction. We are certainly glad our contractor in chose Milgard and we will use them again in our new 2nd home location in Arizona. Thank you Milgard. Portland, OR (Clackamas County)
The replacement technician was great. There were 5 of them to replace our big, second Milgard Tuscany Sliding Patio Door. It was done in 30 minutes. Thank you Milgard. Phoenix, AZ (Maricopa County)
We bought our windows from 1stwindows and needed a service call. 1stwindows filled out our service request for us. The in-home Milgard service tech arrived within the appointed time, had necessary Tuscany parts with him, and completed the repair quickly. He did an excellent job. Denver, CO (Adams County)