Tech was thorough, professional and kind. Our Milgard Ultra had doors had several small issues due to the installer we hired which was no fault of Milgard, and they took care of them and explained everything we needed. Awesome! San Jose, CA (Santa Clara County)
The Milgard rep called me a day or two before the service tech was supposed to arrive to give me a time window for the tech's arrival. Everything went smoothly. The operator who I spoke to first was very kind, and the service tech was a real pro. Los Angeles, CA (Los Angeles County)
Not only did the tech quickly fix the broken glass but also fixed a problem with a \sticky\" window that we had forgotten to mention when we made the appaaointment. " Quail Creek, Green Valley, AZ (Pima County)
We have had several Milgard windows fail over the last ten years. I attribute at least some of this to the installation by our contractor. Milgard has replaced the failed windows with no questions asked and have records of the windows installed in our house to help identify the problem window. The time from initial call to final installation is a little long but not unreasonable. The bottom line is they honor their warranty. Lyons, CO (Boulder County)
The lost Art of Customer Service Lives at Milgard!
Review By Leeds
What a company! The level of customer service consistently delivered by Milgard windows should be a model for every business! When we bought our windows from 1stwindows the explained the warranty and we thought they were kidding. The service went through without a hitch. Seattle, WA (King County)
Glad for a chance to write a review, because the Milgard Service Tech that came to fix a aluminum window was so courteous and professional. A big thank you, I will definitely recommend your windows! Pleasant Hill, CA (Contra Costa County)
When the Milgard windows technician (Aaron) arrived for the install he noticed the items that were delivered did not match the items that were originally ordered completely, so he installed the items he could and assured me he would get the correct items ordered and would contact me when they came in to set up a second install of the correct items, which he did, about 3weeks later Aaron arrived back at my home and installed all of the correct items that I had ordered.Aaron did a great job, was very professional and did not leave till he made sure all the items and the work was done correctly.I'm very pleased with the final results of the work and with the way Aaron handled the mix up with the order! Clinton, UT (Davis County)