I deal with manufacturers every day for work, and this was by far my BEST experience. I called milgard windows with short notice that while in the process of selling my home an inspector found a couple of warranty items that needed to be addressed prior to closing. Deanna in customer service was extremely prompt in getting my service call scheduled and got me in contact directly with the service tech, Kevin. Kevin rearranged his schedule to make sure he was able to get to my home before closing. There was a part needed that was not on his service truck, so he had it sent via over-night to get the repair taken care of. I would use Milgard again and recommend them to anyone. Tempe, AZ (Maricopa County)
We just had these milgard style line windows installed (purchased from 1stwindows) so have not got a track record yet but compared to our old windows these are like a Mercedes vs a go kart! Looking forward to enjoying the view from these windows and energy efficiency as well as long use. Los Angeles, CA (Los Angeles County)
Our aluminum window was not sliding.The technician was clearly prepared to make the repair.He came to our home on time, knew what the problem was, had the parts to restore the door to its original working status and was gone like the Lone Ranger in less than 35 minutes.Thank You Milgard for extraordinary service! La Quinta, CA (Riverside County)
WOW! Impressive customer service! It's great to have a company that backs it's products! The whole process was smooth and the people were great!The service person showed up when they said he would and he was in and out in no time! Great company! Vancouver, WA (Clark County)
Milgard always does an excellent job in responding to my calls and gettingsomeone out to my area. The service is great and am very satisfied overallwith their product. Walla Walla, WA (Walla Walla County)
Warrenty covered the replacement of the windows that had marks in them. Beautiful clear windows again. Terrific service and knowledge by the service techs! Thanks a ton! Sandy, Valley Springs, CA (Calaveras County)
From the very first contact with Milgard windows the service has been exceptional.I had the ability to ask questions and everything was explained in great detail. Once, the tech arrived I was pleasantly surprised that he was there to repair. Gardena, CA (Los Angeles County)
We have had our Milgard windows for over 20 years. Recently moisture got between two panes of glass. We bought our windows from 1stwindows and were happy they were still going strong in business. They set up our service request. Milgard came out right away and replaced the glass. They also gave us the option to upgrade to low e glass for a very small amount (which we did). Installation was fast, clean and professional. Thank you!!! Phoenix, AZ (Maricopa County)