Great service in replacing window under warranty
Review By DaveC
Very professional company to deal with, was easy to submit warranty claim online, good speed of response and setting up appointment to evaluate, timely replacement. Service techs friendly, professional, clean. Showed up on time, performed the task quickly and efficiently. I appreciated that they delayed appointment for installation until they could arrange for THREE technicians to do the job (VERY LARGE window in high, vaulted space). They know what they are doing, and the result was great. My only minor complaint has nothing to do with the (wonderful) Milgard Service at all, it is with the Milgard product policy that turns a \Lifetime Warrenty' into just a 10-year warranty as soon as a home is sold and changes hands. So basically, there windows suddenly become less reliable just because ownership changes? I'm worried that the other 3 windows in this quadrant may fail just after the 10-year warranty expires (and they are $4k each) as this one failed at 7 years. In our society, people move about every 4-7 years, so Milgard should reconsider this limitation to an otherwise excellent product. Again, amazing service, amazing personnel, don't want to detract from the overall positive experience I had with them by griping about company warranty policies! David " Forest Grove, OR, USA