Our techs showed up near the beginning of the 2 hour window, verified what needed to be done, and promptly went about the task. They were very clean, using mats/etc to protect our floors. Courteous and interactive when needed. The window was above the front door entrance, the large picture window. The total time to remove, clean new, install and clean up was under 45 minutes.. Great customer experience. Aloha, OR
I called because the lock on our french door would no longer close. Milgard had a tech there the next day - he was clear about when he'd arrive, and was able to fix the door in just a few minutes. This could not have been a better experience. Mercer Island, WA
Service Tech was knowledgable about the system and quickly diagnosed the cause of the problem. At one point, it looked as if the repair would need to be delayed for the lack if a part which had apparently gone missing when the balance rod came loose. However after a closer examination of the area, it was located and the repair completed. Most techs would have immediately delayed the repair until a new part could be obtained. Lakewood, WA, USA