My milguard window literally fell out of the frame. It did not break but the metal runners that hold it in place were damaged. I made the appointment online. The service was performed in less than 15 minutes. The downside was that the appointment available to me was 6 weeks from the time I requested service. I was able to get an appointment that was 4 weeks from the time of requested service - given the fact that I had no window in place and my home was not secure. The upside was that the weather was warm and there was no rain during the time of having no window in that area. I think there should be appointments open with less lead time. Tucson, AZ (Pima County)
These windows have kept our home so much warmer than the windows we had before. After about seven years in service we had two that lost the argon seal and Milgard was great to work with for replacement. No questions and they sent the tech out to replace them within a week. The tech was right on time and very courteous. Will definately use them for any new projects. Fall City, WA (King County)
Once appointment was scheduled, the technician was on time, had all the material with him, and quickly completed the maintenance. Makes you glad you bought Milgard! La Jolla, CA (San Diego County)
I noticed that some of our windows had a fogging problem. I started the warranty process with Milgard and shortly there after the technician came to our house to replace the windows. The technician noted that there were other windows that needed replacement. He reported his findings to Milgard and once again he returned to the house to replace the remaining windows. The technician was polite and competent. He clearly knew the product very well and was able to do the installations quickly with no inconvenience to our family. Well done! Terra Bella, CA (Tulare County)
Alex and Weber were polite, on time, and very efficient. They were respectful of our home, our time, and there product. I can not say enough excellent attributes about Alex and Weber. Great Milgard representatives. Great persons. Thank you Sincerely Marc Fillmore, CA (Ventura County)
Sorry that it has taking me some time to reply but it is important for me to say how grateful myself and my parents are for the amazing customer service Jose he has given them. please let him know this. He was very helpful, came in there home and got the job done! Then taking the time to explain and show my parents how to clean the windows correctly. They were very pleased. He sure know the meaning of great customer service. Thank you very much Jose! Coupeville, WA (Island County)
Both the phone and in-house service reps were excellent. Not only were they capable and professional, they were regular people and really friendly.I'd recommend Milgard windows for this reason alone. Big Bear City, CA (San Bernardino County)