I bought 9 new Milgard Tuscany windows and a couple had minor problems (they were stiff, which I might not have noticed without the others to compare). The repair was done under the Milgard lifetime warranty efficiently and on time. No complaints - in fact they get more points for having a problem and fixing it than if there'd been no problem! Napa, CA (Napa County)
We chose the Milgard Tuscany double hung windows because we need the extra airflow. Very happy with them and they operate easy. Preston, WA (King County)
Very impressed the clean appearance and look the Milgard Trinsic windows have. Easy to clean and maintain. Took time for us on (how to get use) opening each window; due to different locations and close-ness to our vertical blinds. We like the clean look of the picture windows. Federal Way, WA (King County)
The final Milgard warranty service was very good. It took about three months. I had to measure my own window first which I’m not a professional so the measurements were wrong. The first technician came out and could not install the window because it was the wrong size. The Reinstall which was scheduled I believe for February 21 for some reason had to be postponed until March 16 so from the initial phone call it took over three months to get the window repaired . Loyalton, CA (Sierra County)
Milgard windows hands down the most customer friendly, service oriented company I have ever worked with. We had to have 22 Windows replaced prior to a home sale. It was 15 years old and a few seals broke causing some moisture build up and fog film. I called and had a no-questions asked, appointment within 3 minutes for someone to come out and measure the Windows for replacement. 3 weeks later after they were manufactured, a rep called to tell me the date and time a tech would arrive to install them. The techs were courteous, communicative and extremely skilled in their profession. My windows were done in 3 hours, all debris cleaned up and they were gone as if they were never onsite. I was shocked at the quality process and efficiency. My wife and I are building our dream home now. There is no question, no discussion......... nothing, that would have me spec anything other then Milgard Tuscany Windows in our new home. I would only recommend them in the highest regard. Solid company. Customer for life! Sacramento, CA (Sacramento County)
We had Milgard windows that were installed 10 years ago. In the middle of a residing projected we discovered that 2 of the windows had a crack in the frame. Though the service technician told us that the frame split at the corner because the trim around the windows was nailed within 3 inches of the corner, Milgard stood by their product and replaced our windows free of charge. Not only that, they rushed the order so that the windows got here quickly and we didn't have to suffer a delay in our project. What a great company! Sonoma, CA (Sonoma County)
Warranty service was excellent no problems with scheduling or replacement
Review By Pamfromcali
I contacted Milgard service via the internet because one of my windows was cloudy. They responded the next week with an appointment date. The service providers were in time and I and out in no more than an hour. I was very impressed and pleased with this company, their product and their commitment to quality control and customer service. Los Angeles, CA (Los Angeles County)
In the last four years our windows, that were installed in 2006 when the apartment building was converted into a condo, have failed. They first did not close properly, then recently did not stay open. Milgard covered the issues under the warranty. Reno, NV (Washoe County)
After my son damaged the screen in our Ultra awning window. , I contacted Milgard to see if it was covered. They replaced it under customer "good will". It could have just been re-screened, but we got a whole new screen . Love the window and it sure helps keeping the flies out. Cannon Beach, OR (Clatsop County)