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Milgard Windows in Riverside, CADesign Streamlined and Intuitive - The SmartTouch window lock mechanism is incorporated into the window sash for a sleek, low-profile design. It operates effortlessly. One smooth, single motion opens or closes the window, and locks it. No pinching, squeezing or twisting. The Tuscany and Trinsic locks offer a visual indicator that when the window is closed, it is also locked. The SmartTouch lock offered on Tuscany windows is unlike most locking mechanisms available today as it requires no squeezing or twisting to operate, making it ideal in universal design. |
Service was great but.........
I had about 18 double pane windows that failed creating a haze on the interior of the double pane. Milgard took care of this problem very well but my question is why did so many windows fail? Better original manufacturing could have eliminated this very costly repair of Milgard making the company more efficient and profitable.
Everything was fine.
Sergey Schastlivyy was here on time, introduced himself with a smile, had a pleasant personality, went to work immediately, cleaned up as he went along, and when done encouraged us to call if we had any questions later. You always do a great job when we need help with our windows.
Once Milgard realized I could not read the numbers on the frame, they solved the problem
The difficulty was the windows are in a second home and difficult to schedule visit. I didn't have my order number and the contractor had lost their records. The windows were manufactured in 2001. All original communications were through email; this made it difficult to explain the situation. But finally someone called me and the problem was resolved to our satisfaction
Excellent Service
Technician was right on time. Glass was replaced in less than 20 minutes from start to finish. Very courteous and clean.
Great service, delivered as promised, with professionalism and courtesy.
We had a total of eight windows needing replacement under your lifetime warranty program. The initial replacement effort could not be completed (one window was incorrectly sized) on the scheduled day. Your on site service team could not have been more professional and courteous, including the wearing of their own shoe covers when walking on our hardwood floors. When the sizing error was discovered on the one window, your team lead contacted your manufacturing site immediately, dealt with the issue in a calm and professional manner, and got the replacement scheduled moved forward to an earlier date. We were notified of the scheduled second replacement date, and two of the original crew returned, familiar with our project, and quietly and efficiently got to work, as well as re-inspecting their previous replacements, cleaning up some of the window sealant in the process. The entire time we had Milgard staff in our home, to a person, they worked diligently, professionally, efficiently and always with a good sense of humor.We are currently in the early stages of planning to sell our home in Bodega Bay CA, and possibly building a new home in Bellingham WA, and our first and only selection of custom windows will definitely be Milgard.
