Milgard Windows in San Bernardino, CAWho to trust Architectural Detail Warranties |
Overall service was perfect
I submitted an online window replacement request. The response was timely. Milgard rep gave me clear instructions on how to measure the window. I was given a replacement date that was satisfactory. As promised I received a confirmation email and post card reminding me of the appointment time. The installers called to say they were on the way. All of the installers were professional, polite and explained exactly what they were going to do. The removal and replacement of my main picture window...approx. 250lbs to approx. 25 minutes. Amazing job. Thanks!!
Superb customer service
The repairman was on time, very friendly and professional, and very helpful with hints on how to keep our roll-out casement window operating in top condition. Could not ask for more.
This service was great!
The repairman knew his job well. Upon arrival he immediately started to work on the problem. He was knowledgeable and efficient.
I was pleased with his service and his ability to take care of the problem I had with my sliding patio door.
Overall, good service.
Initial response to main problem was quick. Called on the 31st, the Milgard tech arrived on the 2nd. Was professional and courteous. Looked at 3 potential problems and he discovered one more after looking at ALL of our windows. Said 3 panes would need replacing and one entire window replaced. 3 months later contract techs showed up, but did not have the correct sealants or did not do that particular type of window even though they had the windows on their truck. They left after doing nothing. Neither my wife nor myself were impressed by their demeanor.Milgard techs came 45 days later and replaced 3 window panes. They were very friendly, courteous professional and obviously good at their jobs. Another tech will have to come out and determine if the the main window problem is an installer or window malfunction.
Very fast and great service
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