All Milgard Product Reviews

One of my Milgard Black Trinsic Replacement windows went bad after 2 years and I called 1stwindows.com because I bought them online originally about the issue and they immediately said they would fill out my service request for the window. Turns out I had glass breakage insurance on the door panel! I had to wait a bit but the service person was excellent and changed out my door glass in little time. He also explained the process. Cleaned up well also. Hermosa Beach, CA (Los Angeles County)

Surprised at how easy and fast it was to change the Tuscany glass. Too bad he didn't have all the materials needed months ago, but that was not his issue, you guys simply didn't give him the correct glass panels. I can now see the park trees again. Overall very happy Newport Beach, CA (Orange County)

We had 2 windows where the seals had broken in our Milgard . I called Milgard Ultra Sliding Windows, we set up an appointment, and the service men came and in less than 30 minutes they had both windows replaced. They were efficient and knew exactly what they were doing along with being friendly and courteous.Being on the coast, windows take quite a beating and with this kind of service we definitely made the best decision. This is why we purchased Milgard windows. Mammoth Lakes, CA

I love that my Milgard windows are under a lifetime warranty. I love it that Milgard stands behind that and came out to service the style line casements and some windows that are now almost fifteen years old. That's standing behind your product! In addition, the service guys were very efficient; I think they were here about thirty minutes and fixed two windows! 1stwindows.com helped us with the service request and we bought them from 1stwindows a long time ago. Portland, OR.

Milgard scheduled an appointment to replace the glass in a Milgard Style Line Casement window that had development streaks between the panes. When the technician arrived to install the replacement, he quickly determined that the grid in the new window was different than the original. So he had to return the new glass and said I would receive a call within 2-3 days with a new appointment for the replacement. When I did not receive a call after 8 days, I called and discovered an appointment had been scheduled, but no one called me. The second replacement glass had the correct grid-style and was installed by the technician. Overall we had a good experience and lover our Milgard windows and we feel secure with them. Lake Arrowhead, CA

Ii was dissatisfied with the original installation (installers did a poor job not Milgard) of the two doors and a casement window. The first time a Milgard Service Tech came out, he identified the sagging door as a result of the original installers not tightening the hinge to the doors and not properly installing the weather stripping. The Service Tech told me he would order some weather stripping, which never came. With the recent bad weather, I had some water seep into the house. Once again, I notified Milgard and they sent a different Service Tech out. He identified the issue as a result of the locking mechanism plate being installed backwards during the original installation. He also noted the insufficient weather stripping. He immediately replaced the weather stripping, took the door off the hinge and re-tightened all of the hinges, checking to make sure that the hinges are not stripped. At some point, he noticed the locking mechanisms being installed incorrectly and corrected that issue. The door looks like it is still sagging, but he did the best that he could and he explained it so that I understood what was happening. I am in the process of ordering $10,000 worth of new windows for the whole house, but I delayed to insure that I would get quality service and backing of the current products. My issues are from the original installation contractor not Milgard. They also fixed my Milgard style line casement window. Orange County, CA

We love our milgard windows, especially keeping out the sound. They are very quiet and we feel much safer. Now that we've changed the windows to milguard vinyl windows. Milgard safe in Los Angeles, CA

The service provided by Milgard windows was wonderful. From the customer service represenitive to the the technician who replaced the defective window.I would say this is a great company to do business with. Yorba Liinda, ca

Somehow all the info I typed in online was not available to the service rep who returned my call.....we had to go over all the details.The actual window milgard Ultra window replacement was quick, on time, and easy.Milgard is as great as people say. Riverside, CA

I put Milgard Tuscany sliding windows in my home 10 years ago. One set of windows at the front of my house had fogged up between the double panes of glass. I contacted Milgard windows and they replaced the window in a timely manner. Everyone that helped me from Milgard and 1stWindows.com and were extremely professional. They sure back their product. Alta Dena, CA