The service department followed through with scheduled delivery time. The technician was on time and professional. The problem was resolved in a timely manner. Gig Harbor, WA (Pierce County)
Excellent product quality and outstanding customer service
Review By Felton
Customer Service was excellent from Service Rep on the phone through the Service Tech that performed the installation work in my home. The Service Tech was actually 1 hour earlier than scheduled which worked out perfect for all involved. Service was prompt, professional, and the quality of work was excellent. Penn Valley, CA (Nevada County)
I was impressed with Tanya's response and accommodation via online service. She answered all my questions and set up appointment for service technician. Steve the technician not only replaced window but also fixed some other issues I had with springs in other windows. He also adjusted my sliding screen door.It all works beautifully now. I am very pleased with the service and work performed.Thank you!Wendy Strategos Portland, OR (Washington County)
The initial service call was to replace three windows but the service tech only had one of the windows on the truck when he arrived. I had to wait an additional month for the remaining two windows to be replaced. In spite of the delay, I was very satisfied with the job the service techs did in the two visits to replace the windows. Very good service! Parker, CO (Douglas County)
In and out in less than 20 minutes. Windows were installed over 10 years ago and one seal had broken. Milgard replaced without question. This is why we chose Milgard from the beginning, excellent warranty and product. Camas, WA (Clark County)
Although the men were about 3 hours late. they were very apologetic. and once they started work they did an excellent job. Both young men were very polite and cleaned up after the job. Thank you Milgard. Monument, CO (El Paso County)
Bought several black casement Trinsic windows. 1stwindows did a questionnaire with me which caught that i needed safety glass in my bathrooms and stairway. Owner was polite and i would use them again. Manhattan Beach, CA (Los Angeles County)
The service tech was excellent, prompt and quick. However, from the time of my initial E-mail to Milgard to request repair, to the scheduled date of repair was 3 months. That time frame is unacceptable. La Habra, CA (Orange County)
The service we received from the first phone call to the repair was excellent. The service person Rudy fixed the problem in 20 mins and arrived within the time we were given. Thank you againMike & Susie Smith Rosamond, CA (Kern County)