All Milgard Product Reviews

I bought my window online at 1stwindows. They performed good even when we had a service issue. Milgard is lucky to be able to find and hire such excellent service techs. Our technician was professional in every way and has a great customer service attitude. Congratulations. Brea, CA (Orange County)

I decided to write this review about what happened last summer after thinking about it the other day. We hired a window cleaner and after he finished my Milgard Tuscany Double hungs would not lock and it was late afternoon on a Saturday. They woulndt even shut and we were flying out of town for two weeks the next day early in the morning and we are super stressed out. My wife and I are in a total panic and the window cleaner claims it not his fault. I called my installer and window dealers in my local area but everyone was closed and none picked up the phone. I found my purchase receipt email from 1stwindows when I bought them online (purchased 7 years ago) and they too were closed so I used their contact us form. An hour went by and a number I did not recognize rang on my phone. Ohhhhh my gosh! I answered it and I heard Hi this is Doug the Window Guy (President of 1stWindows). With a standard straight screwdriver and a pair of safety glasses the window was fixed in less than two minutes. He was actually on a bus tour leaving a national park when he called me back. My original installer never called me back (I guess I was a one and done) but 1stwindows did call me and saved us. I told him I will never use this window washer again however he asked me other than the window issue did he do a good job? Yes Then just tell him to lift the bottom panel up at least 2 inches before tilting it in and just educate him. 1stWindows is truly a trusted Milgard Window source. Tuscon, Arizona

This is our first big remodel and we are a young family, so we really took our time choosing windows. We ended up going with Milgard Windows for the whole house because of the lifetime warranty, low upkeep, and the range of different window types. We have a typical modern midcentury home in Lakewood. Our architectural plans call for horizontal sliding, single hungs, casements, awning windows, and one sliding door. These are all in the Trinsic series luckily. We only wanted to buy things once really don’t want to be replacing things down the road so we picked Milgard Black Trinsic Windows and opted for the accidental glass breakage warranty. 1stWindows informed us why it’s important to get the breakage insurance and it wasn’t that much money but if a window cracks then the labor and material is covered. Owner asked us how long we planned to keep the house which was the first time anyone asked us that question. Basically we never plan to move again. He explained why sometimes any dual paned windows may have rare spontaneous breakage not due to anything hitting the glass. We bought them from 1stWindows online and got a better deal than local big box stores and lumber yards. We felt comfortable dealing with them and they really are nice guys in the office and always pick up the phone and answered our calls or emails. The owner told us this is his 30th year in business and 25th year selling Milgard windows online. Lakewood, CA (Los Angeles County)

Our Milgard tech Sam was able to use his experience to correct a factory glazing size error and complete the job without re-scheduling. He was professional and made sure I understood the ramifications and was comfortable with his decision, which I was. It took a little time for him to re-work the glazing but, in doing so, he saved me a long wait (I live in a rural area) for the replacement. Unfortunately, on his departure, his heavily-loaded truck clipped the end of my Garage gutter, causing some damage. It should be noted that it was at a very tight spot and also that I take partial responsibility for this for not following him to this point (it was raining rather hard) after watching him make several back-ups in my driveway turn-around area.I was impressed by both Sam's technical knowledge and his professional manner. It was a shame that a little bad luck (and my inattention) slightly marred a successful service call. Olympia, WA

Was extremely surprised and happy about the Milgard service!From the initial customer service representative (Kerry) who kept me informed as to what and when to expect the service to the techs who performed the work: all were very \professional\" and timely.The two techs worked as a \"team\", extremely pleasant and polite. They were very neat and respectful of our house!!! (Drop cloth on the carpet, all glass left clean, and all garbage was picked up.)I am extremely \"picky\", a neat freak, and no do not appreciate foul language...basicly hard to work for.Milgard must be doing something right to have all these people please me.Milgard, and its employees, really deserve six out of five stars for the service I received. And yes, I will definitely use Milgard the next time; and will tell others about my experience and encourage others to also use. We love Milgard in Santa Cruz, CA

We had an issue with a Milgard Thermally Improved Single Hung Window.Service was great once they arrived. We ordered our windows from 1stWindows online which and we got a great deal. I feel like it took months to get any action in order to fix the problem. The window tech came a month after we filed the warranty claim. He was very professional and I give them five stars, our problems been resolved in the window looks great. Scottsdale, AZ

We had 3 Milgard Tuscany Casement windows under warranty that needed replacement. Milgard was very responsive. Our window replacement service technician Micheal, was super. Both he and Milgard were extremely attentive regarding keeping us informed about window delivery date and time. We will continue to recommend Milgard windows to our friends and neighbors! Thank you Phoebe and Flash in Olympia, WA

We've all heard horror stories about window companies failing to live up to their warranties, and this is not one of those stories. Milgard Windows was professional, efficient and courteous from the first call, through the replacement of the panes. If you are thinking about replacing windows, don't choose a bargain brand and end up disappointed down the road.Choose Milgard, and you will be happy for years to come. When trying to figure out who to purchase Milgard Windows from that easy. Buy your Milgard windows online from 1stwindows. They really are the milgard window store with great pricing and customer service. Factory direct delivery to Tacoma, WA

I bought all Milgard Tuscany Windows for our new home. We are remodeling our house and are in our mid 60s so warranty and maintenance are a big concern as we want to travel not worry about maintenance. We want to get at least 25 years out of the products we buy so with the lifetime guarantee it was a no brainier to buy Milgard. We got a great deal buying Milgard at 1stwindows and their online price cant be beat. Our contractor has started using them because we found better pricing than he could get at the lumber yard. Torrance, CA (Los Angeles County)

I purchased 7 Milgard Tuscany Windows online from 1stwindows for our home. Process was simple to buy from 1stwindows. The single hungs glide up and and down easily and 1stwindows gave me tips on how to measure for them. Milgard delivered them factory direct to our house. We double checked the windows on the delivery as instructed and saw a torn screen. 1stwindows followed up on this issue with the factory. The new replacement screen came to us 7 days later! Total process could not have been easier. 1stWindows followed through with us on every step. San Jose, CA (Santa Clara County)