The comfort and peace of mind that a lifetime warranty brings is so valuable. We had over 40 windows (of 57) in your home go bad, but Milgard was there and made no issue whatsoever of honoring the warranty. Our installers (Jaime and John) were excellent. They arrived and spent the day carefully replacing one window after another. I'm very happy with Milgard and have regularly pointed out to my buyers when showing property, "Hey look -- these are Milgard windows. That's a big deal!" Thank you for standing by your product.

Had a window needing replacement. Got appt online, they called to confirm, came, replaced it quick and easy and were done. Couldn't have been easier. Thank you.

I've had Milgard's assistance 4 times relative to window problems under their warranty. They've stood behind the warranty each time, with absolutely no hesitation. I'll never have any window installed again, unless it's a Milgard.

Had to replace a number of windows in my home wherein the seals between the double panes had failed. The original installation was in 1993-94. While I was aware that some of them had failed for a while, when those affecting our view became fogged, I finally acted to correct the problem.

Was delighted that the original warranty is in effect and covered the replacements.

The process was very straight forward and was treated by everyone in the Milgard system in an excellent manner. The installers were efficient and professional beyond expectations.

My thanks and hats off to a first rate company and their representatives

I found the warranty representative less than friendly and after speaking with her supervisor found he had a similar attitude. Other than their service and attitude, I found the technicians who came to my house to evaluate the windows and the repair crew who came to replace those that had failed after 18 years, to be courteous, professional, clean and fast. I have been very happy with the product over the years and would chose this company over others for future needs.

Responded to my email quickly. Had a repair scheduled within 2 weeks. Received an email reminder before the date. Serviceman called 15 minutes before arriving and showed up at the beginning of the scheduled time window. Repair was prompt and complete. thanks.

I purchased my Milguard sliding glass door because of the great quality, the lovely design and because of its lifeTime guarentee. The service technician was a professional from start to finish, a small adjustment was made to the rollers and my door was back in perfect working order. I love working with companies that stand behind their products 100%. You get what you pay for with Millguard, and that is a high quality product.

We had a window that had fogged up. We have owned our home since 2005. I called them up, set up the time and they were out and popped in the window in no time. The tech was very nice. I enjoyed watching how they do it. I got a date over the phone and also online. I got a call from the tech 20 minutes out. I appreciate the excellent service. Thank you.

I wish there were a rating for time to initial visit. Milgard is very good to deal with. Phone reps are helpful and friendly, their service techs call you when they're on their way, and they show up on time and do the job right the first time.

The only negative is having to wait almost a month to schedule a tech for a home service visit. Yikes! Thankfully, each time I've had to call it wasn't urgent, but nonetheless, it would be better if they could shorten the wait time down to within a couple of weeks.

All communication was well appreciated. Work was done in a timely manner. Very professional.

Milgard's In-House Service Technician was professional, courtesy and repaired my window without difficulties. Good job!!! The initial service setup & handling should have been dealt with properly.

I was expecting a hassle to get three windows replaced that had become defective. There was a strange streaking and some fogging in between the panes. It was so easy from beginning to end I'm embarrassed it took me so long to deal with the problem. The initial email exchange gave them the info they needed for the replacement windows and a few weeks later the job was finished in about an hour. The Tech went straight to work and was very professional. No chit chat- he was a pleasant, quick worker who left the new window panes so perfectly clean you'd think there's no glass there at all. I'm so glad we went with Milgard 10 years ago!

Our technician, Robert, arrived right on time and was quickly able to exchange out our window on the upper story of the house within minutes. He was very courteous as always, taking his shoes off upon entering our home and was very conscientious and careful while executing the exchange.Thanks again, Robert!

I really like your staff and the quality of Milgard products, which is what will keep me coming back. However, we had a few hiccups on this recent repair--the first replacement window was the wrong window (size & orientation); and the second works great but came with a damaged hand grip (looks like it was banging up against something in transit) (photo attached). Not a big deal except it damaged grip faces the door when entering a small room, so it stands out. If you send me another handgrip, perhaps I can replace it myself?

Milgard stood behind their guarantee. We had two window seals that failed. We went to the store where we purchased the windows and they put us in contact with a Milgard representative. She was very helpful and professional. She told us each step we needed to resolve the problem. An appointment was scheduled and the service person who re-installed new windows was on time, quick and professional. New windows were installed at no cost to us. The only thing that was a bit of a problem was the scheduling as, in our area, the service person only comes on Wednesdays but we were still able to get the windows replaced in a timely manner. We are very satisfied with Milgard.

Mike was very pleasant. He was prompt and worked quickly and efficiently.

Initial phone call - rep was connecting me to local Milgard office, was on hold for 10+ minutes before I finally hung up and called back. Rep said phone system down which is why I was on hold so long....she put me on hold and then had no way to tell me that she couldn't connect the call.....not so great. I had to call back on a different day when phone system working. Second call - rep was friendly and efficient, helped me set up the service request, although the phone call did take about 20 minutes from start to finish by the time she put in all the info. That seemed a bit long, but at least it was done. Called a 3rd time to add a few more windows to the service request -- that rep was intially trying to reschedule my service appointment, which I wasn't happy with. But the original appointment was kept. Service technician was nice, efficient, and helpful. The windows he fixed now work wonderfully -- I had no idea the windows were supposed to open so easily....I should have had him fix ALL the windows in the house. Guess the initial installer did a poor job installing the windows.

We have been very happy with our Milgard windows. Recently when one window was maliciously broken Milgard replaced it. Our warrenty was exceptional. The service rep was on time and very professional. His workmanship was expert. He far surpassed our expectations. We will highly recommend Milgard!

While I waited over a month for the appointment, it worked out fine. The technician was helpful, friendly and thorough. Thank you.

This is the first time there was a mix up and the service had to be rescheduled.

FYI - I rarely rate anyone/company as excellent.